Rhiannon Gallagher :: Consultant

Rhiannon began her career in urban geography, graduating from Macalester College and spending a Fulbright year at University College London. She transitioned from ‘real’ community research into online community management, then into technical training, and then into web and software usability testing. She began working online in 1996, and has been doing usability and requirements processes for web-based applications and businesses since 1999. 

All of these career components have three central themes:

1. That people deserve to be empowered within their communities, and need to feel that their communities are worthy of their ownership.
2. That technology can be both a powerful tool in community-building and can itself provide community.
3. That improving the communication and empowerment of community members is good for individuals, teams, and businesses.

She spent 5 years at Micromedex, a subsidiary of Thompson-Reuters. There, she established the usability department and created the processes which brought end-users into the requirements and design of more than 40 products. She conducted ethnographic studies at more than 50 customer sites, observing nurses, pharmacists, toxicologists, hazmat teams, and doctors throughout the United States. While at Micromedex, she received the company-wide ‘Supports Strategic Initiatives’ and ‘Customer Advocate’ awards.

When she’s not working, you can find her playing/growing/learning/laughing with her 4-year-old son; working in the garden; hiking with her husband; reading everything from Jane Austen to graphic novels; and listening to everything from Bach to Armin Van Buuren and the Black-Eyed Peas.


Copyright 2012 Orbital RPM, Inc.